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Company
Overview |
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Management
Team:
Mission Statement:
At Green Light Delivery our mission is simple. We
want to be our clients’ favorite service provider.
We accomplish this by providing reliable and timely delivery service
with a professional appearance and a friendly attitude. Our goal
is 100% customer satisfaction.
We want to be your favorite
service provider.
At Green Light Delivery we go to great lengths to employ only the
most reliable and professional drivers. In addition to learning
our logistical reliability systems and client specific package handling
requests our drivers are trained on the importance of customer service,
having a positive attitude and simple business etiquette. Green
Light Delivery drivers wear uniforms and are required to keep a
clean appearance consistent with our clients’ expectations
and our company pride.
Insurance:
Green Light Delivery is bonded and insured. If you would like details
of our insurance policy, or to have a certificate sent to you, just
give us a call.
Success Factors:
Service – Our customer
service attitude is the heart and soul of Green Light Delivery.
We hold company-wide training sessions on the importance of customer
service and having a positive attitude while on the job. Additionally,
our management team’s compensation is based on customer retention
and satisfaction.
Driver selection – We are very picky about the drivers
we hire. Sometimes we have to sort through 100 applications to find
one driver that is a good fit for our business.
Performance – Both management and drivers are reviewed
regularly and given feedback based on client feedback and performance
relative to Green Light Delivery’s goals and procedures.
Support – Our management and drivers are available
24-hours a day, including nights, weekends and holidays
to meet your delivery needs.
Technology - At Green Light Delivery we use proven technologies
to improve efficiency and ensure accuracy. Management keeps a close
watch on new industry technologies to implement new systems when
they are in our clients’ best interest.
Diversity – With a broad customer base and a cross-trained
management team Green Light Delivery is designed to
service its customer base through any economic condition or irregular
occurrence.
Flexibility – We tailor company systems and processes
to meet the diverse needs of our clients.
Improvement – At Green Light Delivery
we want to harness knowledge and feedback so that every day is better
than the day before. Management regularly reviews
both internal and external feedback including advice from our clients,
our staff and industry experts. |
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